Login Issues
Can't log in? Here are the most common causes and fixes.
loginauthtroubleshooting
Common Issues
"Invalid credentials" error
- Double-check your email and password
- Try the "Forgot Password" link to reset
- Make sure you're using the correct login method (Email, Google, Twitter/X, or Discord)
"Email not verified" error
- Check your inbox (and spam folder) for the verification email
- Click the verification link in the email
- If you didn't receive it, click "Resend verification email" on the login page
2FA issues
- If you enabled 2FA and lost access to your authenticator app, reach out via the contact form
- Email 2FA codes may land in spam
Page loads but nothing happens
- Clear your browser cache and cookies
- Try a different browser
- Disable browser extensions that might interfere
Still Can't Log In?
If none of the above works, reach out via the contact form at cctools.network/contact with:
- The email you're trying to log in with
- What error message you see
- Your browser and device info
- Screenshots if possible